With the MAIL IN service there is no charge if in the rare circumstance we are unable to effect a repair to your device. With the CALL OUT service, in the rare circumstance a repair cannot be effected to your device only the call out charge of £15 is payable.
How soon can I get my device repaired, for example can I have it done today?toby2020-05-11T16:09:33+01:00
If you selected the CALL OUT option then you can expect a technician to make an appointment with you for the same or following day or further ahead if that suits you. If you selected the DROP IN option then you can expect your repaired device to be returned no later than 7 working days from when the device was booked in (for some repair types). Most smart phone repairs are completed same day.
I have heard that some iPhone repairs cause problems with the finger touch id function?toby2020-05-11T16:26:06+01:00
There have been cases in the past of poorly trained and inexperienced companies and individuals damaging the sensitive parts located near the finger print scanner module on some devices. At SnappyApple we only have qualified experienced technicians and therefore it is not a problem we encounter.
What parts do you use in your repairs?toby2020-05-11T16:28:41+01:00
You can book a repair for the device you think you have and a technician will be able to confirm the model with you. However for more information on identifying your iPhone or iPad you can find assistance here: For iPhones: https://support.apple.com/en-gb/HT201296 For iPads: https://support.apple.com/en-gb/HT201471
Before sending a device to us you should, where possible back up your data. We appreciate that with some devices that have been damaged that it may not be possible. We take great care to ensure there is no data loss but unfortunately as with any company including Apple we can not guarantee this. In some rare specialist types of repair a restore is required but you will be notified if that is required. SnappyApple is regulated by the ICO (Information Commisioners Office)
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.